Product Warranty

1. Warranty Coverage:

  • We stand behind the quality of our products. All Clouds Place products come with a limited warranty against defects in materials and workmanship under normal use conditions.

2. Duration of Warranty:

  • The duration of the warranty varies by product. Please refer to the product documentation or contact our customer support for specific warranty details.

3. What is Covered:

  • The warranty covers manufacturing defects and faults in materials. It does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

4. Warranty Claim Process:

  • To initiate a warranty claim, please contact our customer support at Provide your order number, a detailed description of the issue, and any relevant photos. We will guide you through the process.

5. Evaluation and Resolution:

  • Once we receive your warranty claim, our team will evaluate the issue. If the product is deemed defective within the warranty terms, we will either repair or replace it at our discretion.

6. Exclusions:

  • The warranty does not cover products purchased from unauthorized sellers. It is only applicable to the original purchaser and is non-transferable.

7. Voiding the Warranty:

  • The warranty is void if the product has been subjected to unauthorized repairs, alterations, or if the damage is determined to be outside the scope of the warranty coverage.

8. Return Shipping Costs:

  • If a product needs to be returned for warranty evaluation, the customer is responsible for shipping costs. However, if the warranty claim is valid, we will cover the return shipping costs for the repaired or replaced product.

9. Customer Responsibilities:

  • Customers are responsible for following any instructions provided by our customer support team during the warranty claim process.

10. Contact Information: - If you have any questions or concerns about our Product Warranty or Guarantee Policy, please contact our customer support at

By purchasing our products, you agree to abide by the terms outlined in our Product Warranty or Guarantee Policy. We reserve the right to update or modify this policy at any time.