Shipping:

1. Dispatch Time:

   • Orders are typically processed and dispatched within 2 business days from the date of purchase.

2. Shipping Method:

   • We use Royal Mail Tracked 48 for our shipping services. While this method usually delivers within 1-3 business days, please note that delivery times are not guaranteed.

3. Discreet Packaging:

   • Your privacy is important to us. All packages are shipped in discreet packaging without any external markings revealing the contents.

4. Age Verification:

   • Due to the nature of our products, age verification is not required upon delivery. However, we strictly adhere to legal age requirements for the purchase of our items.

Return and Refund Policy:

1. Returns:

   • We accept returns within 5 days of the delivery date. To be eligible for a return, the item must be unused, unopened, and in its original packaging.

2. Refund Process:

   • Refunds will be processed once we receive and inspect the returned item. Please allow up to 14 business days for this process. Refunds are contingent upon the item's condition and adherence to our return policy.

3. Opened or Damaged Products:

   • We do not issue refunds for opened or damaged products. It is crucial to return the item in its original, unused condition to qualify for a refund.

4. Lost or Misdirected Shipments:

   • In the event that a shipment is lost or delivered to the wrong address, please notify us immediately. Investigations into such incidents may take up to 14 business days to conclude. If the issue is verified, we will determine the appropriate course of action, which may include a refund or reshipment.

5. Refund Decision:

   • Our team will thoroughly assess each case, and a decision regarding refunds will be communicated to the customer after the investigation is complete.

6. Contact Information:

   • If you have any questions or concerns regarding your shipment or the return process, please contact our customer support at info@cloudsplace.uk .

By making a purchase on our website, you agree to adhere to and comply with the terms outlined in our Shipping and Return Policies. We reserve the right to update or modify these policies at any time.